Frequently Asked Questions

Your questions answered

Our goal is to provide you with the information you need to make informed decisions about your home or business. If you don’t find the answers you’re looking for, feel free to reach out to our knowledgeable team for further assistance.

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FAQs

My window glass is broken. Do I have to replace the whole window?
No. Our mobile experts will come to your residence and give you a free quote for glass replacement.
What causes window seal failure?

Age

There are not many types of window seals that come with a lifetime guarantee, and this will especially be the case when it comes to older windows. You are likely to find that the older the method of weather protection, the more likely it is to fail. By updating the weather stripping on your windows as and when it is required, you can ensure that it continues to work effectively.

Elements

Though window seals are designed to withstand whatever the elements can throw at them, there is a limit to what they can take! For example, where certain types of seals are deluged with a large volume of rain on a regular basis, the water can seep behind it and cause it to lift. This can make the failure even worse as the seal will not be flush with the window frame and will allow water and cold air to pass through. Where water comes into contact with metal parts of some types of weather stripping, rust can result which will eventually cause corrosion if it is not rectified as soon as it is noticed.

Mold

If your window regularly suffers condensation which is not wiped away, the window seal can often be affected by mold. This can destroy the effectiveness of the seal, especially when it is made from materials such as rubber. If you notice any mold or discoloration, ensure that you clean it immediately with an alcohol-based cleaner to kill the spores, or with vinegar if you want to use a more natural cleaning substance.

Temperature

The proximity of window seals to the external facade of your home means that it can be subject to extreme ranges of temperature. As well as prolonged exposure to extremes of heat or cold, sudden changes to the temperature can cause some types of window seal to crack, shrink, or sag which will make the weather protection less effective if it does not negate it completely.

Movement

If the window seal has not been fitted correctly or has become dislodged over time, it will not work well as a weatherization method as the weather stripping needs to be fitted in a particular place depending on the variety used and the type of window. All the correct tools and fasteners should be used to fit all weather stripping and replacements must be made when it is necessary.

Maintenance

The instructions that come with most types of weather stripping will often outline what needs to be done in order to maintain it and keep it at its best. Though this will usually mean nothing more than wiping it to keep it dry and clean, it may also outline particular cleaning substances that can be used. Make sure that you undertake the work required to maintain the stripping in line with the material it is made from.

I have condensation on the inside of my windows that I can wipe off. Do I have a failed seal?
Probably not. Too much humidity in the house can cause condensation to build up on the window inside of the home. Try turning your humidifier down or add a dehumidifier to the room. If the problem persists give us a call.
Can all windows and doors be defogged?
No. Some windows are too far gone to be defogged. Another factor that may cause our glass expert to recommend a replacement instead of a repair is that all doors and many large windows must have tempered safety glass in them, which we cannot drill into. In those scenarios, we recommend replacing the glass.
My window sash has some wood rot. Can this be repaired?
Yes. We can repair wood rot around a window by boarding up the window and bringing into repair the wood rot. This process usually take 2-3 weeks.
Do you offer full window and door replacement?
Yes. We are proud to carry a variety of high-quality window brands. (Jeld-Wen, Simonton, Andersen, Lincoln, Pella, just to name a few)
How much does it cost to defog a window?
Not all jobs are the same, but they do all start with our FREE in home estimate. We’ll come out at your convenience, evaluate your windows, and provide a quote at that time.

Get in touch

At Excel Window Solutions, customer satisfaction is our top priority, and we are committed to providing the highest level of service. If you have any additional questions or require further information about our services, please do not hesitate to contact us directly. We're here to help you make your home or business shine!

Get a Free Quote (402) 215-3838